Privacy Policy

Your trust matters to us. This Privacy Policy explains how TidalPath Technology Services, LLC collects, protects, and uses your information when you visit our website or engage with our IT services. We are committed to transparency, security, and safeguarding your data every step of the way.

Privacy Policy

Last Updated: 11/13/2025

Welcome to TidalPath Technology Services, LLC (“TidalPath,” “we,” “our,” or “us”). We are committed to protecting your privacy and ensuring transparency about how we collect, use, and safeguard your information. This Privacy Policy applies to all visitors, clients, and users of our website and services.

1. Who We Are

TidalPath Technology Services, LLC provides managed IT services, cybersecurity, cloud management, Microsoft 365 administration, and HIPAA-aligned compliance support for healthcare and small business clients across Long Island, New York.

Contact Information:
Email: info@tidalpath.com
Phone: 631-388-6480
Service Area Business – Long Island, NY

2. Information We Collect

A. Information You Provide Directly

When you submit forms, request an IT health check, book a consultation, or contact us, we may collect:

  • Name
  • Email address
  • Phone number
  • Business name
  • Job title
  • Industry type
  • Any details you provide through contact forms or communication

B. Information Automatically Collected

When you visit our site, we may automatically collect:

  • IP address
  • Device type
  • Browser type and version
  • Pages viewed
  • Time spent on pages
  • Referring websites
  • General location information

This may be collected via cookies, server logs, tracking pixels, and analytics tools such as Google Analytics.

C. Client IT Environment Data (Active Clients Only)

For clients using our IT services, we may collect operational data such as:

  • Device inventory and system metadata
  • Security event logs
  • Backup status
  • Microsoft 365 configuration data
  • Endpoint and network information

We do not access patient data or PHI unless contractually required under a Business Associate Agreement (BAA).

3. How We Use Your Information

We use collected information to:

  • Provide managed IT and cybersecurity services
  • Schedule consultations and respond to inquiries
  • Improve our website and services
  • Send updates, educational content, and service information
  • Analyze performance and marketing effectiveness
  • Deliver compliance and security protections for client environments

We do not sell or rent your information to third parties.

4. HIPAA-Related Practices

For healthcare clients, we operate under HIPAA as a Business Associate. This means we:

  • Sign Business Associate Agreements (BAAs) when required
  • Use secure, encrypted systems
  • Limit employee access to only what is necessary
  • Follow the HIPAA Security Rule’s administrative, physical, and technical safeguards
  • Do not store PHI unless explicitly authorized

5. How We Share Information

We may share information with the following, when necessary:

  • Trusted IT service providers (RMM tools, security platforms, cloud vendors)
  • Scheduling providers (e.g., Calendly)
  • Payment processors
  • Analytics providers
  • Legal authorities when required

All third parties are vetted for security and privacy compliance.

6. Cookies & Tracking Technologies

We may use cookies to improve user experience, track website performance, and enable analytics. You may disable cookies in your browser settings, though some features may not work properly.

7. Data Security

We take data security seriously. Our measures include:

  • Encryption in transit and at rest
  • Multi-factor authentication
  • Least-privilege access controls
  • Security monitoring and threat detection
  • Routine patching and vulnerability mitigation

8. Your Privacy Rights

You have the right to:

  • Request a copy of your data
  • Request correction or deletion
  • Opt out of marketing communications
  • Restrict certain types of data processing

To exercise these rights, contact us at info@tidalpath.com.

9. Data Retention

We retain information as follows:

  • Website inquiry data: up to 24 months
  • Client IT operational data: only as long as needed to deliver services
  • Backup/monitoring data: per contract
  • Emails/documents: per internal retention policies

10. Children’s Privacy

Our website and services are not intended for children under 13, and we do not knowingly collect children’s data.

11. Third-Party Links

Our site may link to external websites. We are not responsible for their privacy practices, content, or security.

12. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be reflected with a new “Last Updated” date at the top of this page.

13. Contact Us

If you have questions about this Privacy Policy, please contact:

TidalPath Technology Services, LLC
Email: info@tidalpath.com
Phone: 631-388-6480