Evaluate a New IT Provider Switching IT providers is not something most medical practices do casually. It usually happens after a long stretch of frustration, a security incident, or a moment where the practice owner realizes they have no idea what their current provider is actually doing. If you’re trying to evaluate an IT provider […]
How a Small Medical Practice Should Evaluate a New IT Provider Read More »
There’s a version of IT support that a lot of small medical practices end up paying for without realizing what they’re actually getting. It looks like this: a monthly invoice shows up, you pay it, and nothing happens. No updates. No reports. No check-ins. No proactive work that you can see. The only time you
Why Most Medical Practices Pay for IT They’re Not Actually Getting Read More »
In small medical practices, IT knowledge often ends up concentrated in one person. Sometimes that’s an employee who is comfortable with technology. Sometimes it’s an outside consultant who has been around for years. Sometimes it’s just whoever became the default “computer person”. And in most cases, everything that person knows about the practice’s technology lives
What Happens When Your Medical Practice’s Only IT Person Leaves Read More »
“We Have a Guy” Isn’t the Same as Having a Real IT Provider Most small medical practices I talk to have the same answer when I ask about their IT setup: “We have a guy.” Sometimes it’s a nephew. Sometimes it’s a part-time tech who also works for three other businesses. Sometimes it’s a friend
What a Medical Practice Should Actually Expect from Their IT Provider Read More »
Why Wi-Fi Problems Are So Common in Small Healthcare Offices Medical office WiFi problems are one of the most common frustrations in small healthcare offices. In many cases, staff assume the internet provider is the problem, or that the issue is simply part of running a busy practice. In reality, many medical office WiFi problems
Common Wi-Fi Problems in Small Medical Offices (and What Causes Them) Read More »
Healthcare IT visibility is one of the biggest blind spots in small healthcare offices, not because systems are failing, but because what’s happening behind the scenes is hard to see. Most small healthcare offices don’t struggle with technology because systems are constantly failing. They struggle because they don’t have clear visibility into what’s actually happening
What Most Small Healthcare Offices Can’t Easily See in Their IT Environment Read More »
Shared logins healthcare offices still use are one of those things almost everyone knows aren’t ideal, and yet they still exist everywhere. This isn’t usually because anyone is careless or ignoring best practices. In most cases, shared accounts show up for very practical reasons: speed, staffing changes, legacy systems, or workflows that were set up
Why Shared Logins Still Exist in Small Healthcare Offices (and Why That Matters) Read More »
Most small healthcare offices don’t think about IT until something breaks. And to be fair, that makes sense when systems are working, it feels like there are more urgent things to focus on: patients, staffing, scheduling, billing. When reviewing IT in a small healthcare office, the goal isn’t perfection, it’s reducing risk and avoiding surprises.
7 Things I Check First When Reviewing Small Healthcare Office IT Read More »
Small Medical Office IT: The Problems That Hide Until Something Breaks Small medical office IT environments often look stable on the surface, even when underlying issues are quietly building. Most small medical offices say the same thing when asked about their technology: “Everything works fine.” Staff can print. Wi-Fi feels fast. The EHR loads. Phones
Everything “Works Fine” Until It Doesn’t: What Small Medical Offices Miss About Their IT Read More »
Medical Practice Backups: Why “We Have Backups” Isn’t Enough Ask a medical practice whether their medical practice backups are in place and you’ll almost always get the same answer: “Yes, we have backups.” This is especially common when medical practice backups are set up once and never tested again.. What’s far less common is a
Why Most Medical Practices Don’t Know If Their Backups Actually Work Read More »